5.1 We only ship to delivery destinations as outlined upon checkout.
5.2 All item prices on our website are inclusive of UK mainland shipping unless otherwise stated.
5.3 All UK Mainland orders qualify for Free Delivery if over £30 excluding certain postcodes as listed below.
AB10-AB39, AB41- AB56, BT1-BT17, BT-18-BT94, DD, DG, EH1-EH55, FK1-FK26, G, HS, IM, IOM, IV1-IV40, IV41-IV51, IV52-IV54, IV55-IV56, IV63, KA1-KA30, KT15-KT17, KW1-KW17, KY, ML, PA1-PA78, PH1-PH41, PH42-PH44, PH49-PH50, PO30-PO41, TD, TR21-TR25, ZE. For any queries on delivery costs please contact us on 01908 265889. There may be an additional charge on heavy and oversized items.
5.4 All standard UK mainland orders are sent out via a parcel courier, pallet delivery service (next working day), or Royal Mail (24hr Tracked). The shipping method depends on order size.
5.5 All orders sent via courier must be accepted with a signature upon delivery under all circumstances unless you instruct as to “leave safe”. Goods left without a signature at the customer’s request are at the customer's own risk.
5.6 Tracking information will be provided via email for courier deliveries (where you have supplied an email address) once your order has been processed. Delivery timescales are not guaranteed.
5.7 Goods will only be deemed as lost if
a) we cannot locate them through tracking
b) items fail to arrive within 7 working days of initial despatch.
5.8 Any goods deemed as lost will be replaced subject to varying delivery timescales.
5.9 We are not obliged to provide delivery details and as such, all delivery information is supplied at our discretion only.
5.10 Bulk orders and other large items may be despatched using a dedicated pallet delivery service.
5.11 Please ensure you are able to accept delivery of pallets prior to making your order as specified above.
5.12 Delivery drivers and staff are not obliged to assist any further than placing deliveries onto your premises. Due to restrictions with shippers insurance, the courier will only be able to deliver to your front door or the main entrance to the building should you live in a flat, and will not be able to take this any further. If the order is shipped by pallet it will only be offloaded to the vehicle's tailgate.
5.13 Delivery drivers and staff are not trained to handle or set up our products and should not under any circumstances assist with the assembling, programming, or usage of any item provided whatsoever.
5.14 We ensure all items are despatched in the condition specified in the listing and are packed suitably in all cases by our dedicated handling staff.
5.15 Delivery times cannot be guaranteed. We will make every effort to deliver your item within the specified time or, if no date has been agreed, (within a reasonable time from the date of your order). However, we cannot be held responsible for delays due to weather or other circumstances beyond our control. In such cases, we will deliver your items as soon as is reasonably possible.
5.16 You must inform us within two working days if the goods are damaged in transit and seven working days if lost so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
5.17 You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
5.18 You must ensure you provide us with the correct delivery address, email, and telephone number details prior to despatch. Failure to do so may result in items being returned to us. You will be liable for re-delivery charges should this occur in all circumstances.
5.19 All orders processed are subject to current Consumer Contracts Regulations.
5.20 All applicable UK Mainland orders received before 1:00 pm GMT will be despatched the same day (Mon-Fri excluding Bank Holidays) subject to stock. All orders received after 1:00 pm GMT will be despatched the following working day. We aim to despatch all items within 24 hours during working days but cannot guarantee delivery timescales as they may differ by location.
5.21 Opening hours Mon-Fri 10:00 am to 4:00 pm GMT (excluding Bank Holidays). No items will be shipped outside of these times.
5.22 All palletised deliveries are curb-side deliveries only. It is your responsibility to safely bring the item into your home. Drivers are not obliged or insured to assist with the handling or assembling of palletized units. It is advised that sufficient preparation is made to handle larger bulky items before accepting delivery.